How Can We Help Today?
Owned and operated by Havilora, we are happy to answer questions about rooftop tents, solar generators, boats, or anything in our lineup.
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Frequently Asked Questions
How long does shipping take?
Handling time is 1 to 3 business days, with transit taking 5 to 8 business days after that. We offer free shipping on most orders within the Continental U.S. (excludes AK/HI).
How can I track my order?
Once your order ships, you will receive a confirmation email with a tracking number and a link to follow your package in real time. If you have not received this email, check your spam folder or contact our support team.
What is your return policy?
We offer 30-day returns on eligible items. If something is not the right fit, start a return by contacting our support team and we will walk you through the process. For full details, please review our Return Policy page.
Can I exchange an item instead of returning it?
Yes, exchanges are available within the 30-Day Returns window. Simply reach out to our team with your order number and the item you would like instead, and we will get it sorted for you.
How do I choose the right rooftop tent for my vehicle?
Selecting the right rooftop tent depends on your vehicle's roof rack weight capacity and the number of sleepers you need. Each product page lists weight specs and recommended vehicle types to help you decide. Our team is also available to answer specific fitment questions.
What kind of maintenance do your solar generators need?
Our solar generators are designed for low-maintenance, off-grid power. We recommend keeping battery levels above 20 percent during storage and wiping down solar panels periodically for peak performance. Check each product page for model-specific care tips.
Do you charge sales tax?
Sales tax, if applicable, is calculated and displayed at checkout.
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Fast Response
We aim to answer every email and message within 24 hours on business days.
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Your personal and payment information is protected with industry-standard encryption at every step.
30-Day Returns
Not the right fit for your adventure? Return eligible items within 30 days, backed by our return policy.
Free Continental Shipping
Most orders ship free within the Continental U.S., with handling in 1 to 3 business days.
